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DetailValueActorsAdminPreconditionsOperational data exists (shipments, payments, returns)ResultBusiness intelligence reports with charts, tables, and expo…
DetailValueActorsCustomerPreconditionsCustomer has an active lockerResultPre-alert created with status pending, ready for warehouse staff to match· 1Custo…
DetailValueActorsAdmin, Employee, or Customer (from calculator)PreconditionsAt least one active rate configured; sender/receiver addresses availableResult…
DetailValueActorsAdmin/Employee (create), Driver (execute)PreconditionsShipment exists; driver availableResultPackage collected, shipment status: picked_u…
DetailValueActorsEmployee (warehouse staff)PreconditionsPackage physically present at warehouseResultPackage registered in warehouse inventory, ready for …
DetailValueActorsAdmin, EmployeePreconditionsShipments ready for dispatch; drivers availableResultDrivers have manifests with assigned shipments; shipment…
DetailValueActorDriverPreconditionsDriver has assigned shipments/pickups via manifestResultDeliveries completed with proof of delivery (POD) evidence· 1Lo…
DetailValueActorsDriver (delivery), Admin (retry decisions)PreconditionsShipment is out_for_deliveryResultDepends on outcome: delivered, exception, retry,…
DetailValueActorsAdmin, EmployeePreconditionsOriginal shipment existsResultReturn processed, refund issued, commissions reversed automatically· 1Navigate …
Pickup requests can be created from the Pickups module or directly from a shipment detail page.· 1Go to Pickups → CreateNavigate to Logistics → Pickups an…
The following fields are captured when creating or editing a pickup request.FieldTypeRequiredDescriptionShipmentRelationYesThe shipment to be collected. L…
The Pickups module manages origin pickup requests — scheduling when a driver should collect a package from a sender's location. Instead of requiring …
PermissionCapabilityDefault Rolespickups.viewView the pickup list and individual pickup details. Required for sidebar navigation to appear.Admin, Employee…
Every pickup progresses through a defined set of statuses. Status changes are logged with the acting user and timestamp.StatusMeaningNext Possible StatusR…
MethodURLDescriptionPermissionGET/pickupsList all pickup requests with filterspickups.viewGET/pickups/createShow creation formpickups.createPOST/pickupsSa…
Assign drivers by proximity: When choosing a driver, consider their current location and other scheduled pickups. The driver dropdown shows location data …
ProblemCauseSolutionDriver does not see the pickup on their dashboardThe driver may not have the pickups.view permission, or the pickup is still in Reques…
Admin / EmployeeCreate and manage pickup requests. Assign drivers, set scheduled dates, and monitor pickup completion across the organization.DriverView a…
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