| Driver does not see the pickup on their dashboard | The driver may not have the pickups.view permission, or the pickup is still in Requested status (not yet assigned). | Verify the driver's role has pickups.view. Ensure the pickup has been assigned to the driver and moved to Assigned status. |
| Cannot create a pickup | The user lacks the pickups.create permission. | Go to Settings → Roles and ensure the user's role has the pickups.create permission enabled. |
| No drivers available in the dropdown | No users with the Driver role exist, or all drivers are inactive. | Create driver accounts in Settings → Users and assign them the Driver role. |
| Pickup completed but shipment status unchanged | Completing a pickup does not automatically change the shipment status. | After pickup completion, the package must be received at the warehouse. Use the Warehouse reception flow to update the shipment status. |
