Deprixa Plus — Operating Your Courier — Complete Workflows · 6.9 Returns Processing
| Detail | Value |
|---|---|
| Actors | Admin, Employee |
| Preconditions | Original shipment exists |
| Result | Return processed, refund issued, commissions reversed automatically |
· 1
Navigate to Returns → Create
Open the Returns module from the Finance menu and click Create Return.
· 2
Select Original Shipment
Search and select the original shipment by tracking number or shipment ID.
· 3
Choose Return Reason
Select the reason for the return: damaged, wrong_item, not_delivered, customer_request, or other.
· 4
Set Refund Amount & Method
Enter the refund amount and select the refund method (original payment method, store credit, or cash).
· 5
Submit Return
Save the return. Initial status: Requested.
· 6
Admin Approves
An administrator reviews the return request and approves it. Status changes to Approved.
· 7
Package Received Back
When the returned package arrives at the warehouse, staff marks it as received. Status: Received.
· 8
Return Completed
The return is marked as Completed. The refund is issued and commissions earned on the original shipment are reversed automatically by the ReverseCommissionsOnReturn listener.