Deprixa Plus — Operating Your Courier — Complete Workflows · 6.10 Tracking & Notifications
| Detail | Value |
|---|---|
| Actors | Customer (tracking), System (notifications) |
| Preconditions | Shipment exists with a valid tracking number |
| Result | Customers informed of shipment progress in real time |
Public Tracking
Anyone can visit the public tracking page at /tracking, enter a tracking number, and see the full status timeline of the shipment — no login required.
Automatic Notifications
Notifications are triggered automatically on status changes. The following events send communications:
| Event | Channel | Recipient |
|---|---|---|
| shipment_created | Email / WhatsApp | Customer |
| out_for_delivery | Email / WhatsApp | Customer |
| delivered | Email / WhatsApp | Customer |
| exception | In-app notification | Admins |
Outbound Webhooks
Webhooks fire on every shipment status change and send a POST request to all configured webhook URLs. This allows external systems (e-commerce platforms, CRMs, ERPs) to stay synchronized with Deprixa Plus in real time.
Configure Webhooks
Webhook URLs are configured in Settings → Webhooks. You can add multiple endpoints and select which events each endpoint should receive.