| Tracking number not found when scanning | The shipment may not have been created yet, or the barcode is damaged/unreadable. | Try entering the tracking number manually. Verify the shipment exists in the Shipments module. |
| Shipment not available for manifest selection | The shipment status is not processed, or it is already assigned to another manifest. | Check the shipment status and ensure it has been processed. Look for existing manifest assignments. |
| Cannot add shipments to a manifest | The manifest status is Closed or Dispatched. | Only Open manifests accept new shipments. Create a new manifest if needed. |
| Stock levels do not match physical count | Movements were not recorded properly, or manual adjustments are needed. | Use the Movements section to review the transaction log and create adjustment movements to correct discrepancies. |
| Pre-alert not marked as received after scan | The shipment may not be linked to a pre-alert, or the pre-alert has already been processed. | Verify the pre-alert linkage in the shipment detail page. Check the pre-alert status manually. |
