Deprixa Plus — Returns · Creating a Return
Returns are always linked to an existing shipment. When creating a return the following fields are required:
| Field | Type | Required | Description |
|---|---|---|---|
| Original Shipment | Relation | Yes | Select the shipment being returned. Search by tracking number or shipment ID. |
| Reason | Enum | Yes | One of: damaged, wrong_item, not_delivered, customer_request, or other. |
| Notes | Text | No | Additional details about the return request. |
| Refund Amount | Decimal | Yes | The amount to refund to the customer. |
| Refund Method | Enum | Yes | How the refund is issued: original (original payment method), store_credit, or cash. |
· 1
Navigate to Finance → Returns → New Return
Open the Returns module from the Finance menu and click New Return.
· 2
Select the Original Shipment
Search for the shipment by tracking number. The sender, recipient, and delivery details are loaded automatically from the original record.
· 3
Set Return Details
Choose the return reason, add any relevant notes, enter the refund amount, and select the refund method.
· 4
Submit the Return
Save the return. Its initial status is set to Requested.