Deprixa Plus — Pre-Alerts · How to Use

Customer: Creating a Pre-Alert from My Locker

· 1

Log in and go to My Locker

After logging in, customers are automatically redirected to /my-locker. This page shows the locker code, warehouse address, and pre-alert history.

· 2

Click "Create Pre-Alert"

Click the Create Pre-Alert button. This requires the pre-alerts.create permission assigned to the Customer role.

· 3

Enter Package Details

Fill in the tracking number, carrier, description, and optional declared value. Upload any supporting documents such as purchase invoices.

· 4

Submit

Click Submit Pre-Alert. The pre-alert appears in the customer's My Locker list with status Pending. Warehouse staff are notified.

Staff: Processing a Pre-Alert

• Go to Pre-Alerts in the main menu to view all pending pre-alerts.
• When a package arrives, locate the matching pre-alert by tracking number or customer name.
• Click Mark as Received — status changes to Received.
• Review and update the package details (actual weight, dimensions).
• Click Convert to Shipment — a full shipment record is created in the Shipments module. The pre-alert status changes to Converted.
• Process the shipment for final delivery in the Shipments and Dispatch modules.