| Registration page returns 404 | The organization slug in the URL is wrong or the organization is inactive. Check Settings → Company for the correct slug. |
| Customer has no locker after registration | Verify that the locker configuration is set up in Settings → Lockers. If missing, create it and then manually assign a locker to the customer. |
| Pre-alert stuck in "Pending" | The warehouse has not yet scanned and matched the package. Verify the store tracking number is correct and that the package has physically arrived. |
| Invitation email not received | SMTP is not configured. Go to Settings → Notifications → SMTP and configure your mail server. Copy the invitation URL from the amber banner and share it manually. |
| Customer redirected to admin dashboard | The customer role permissions may be misconfigured. Run php artisan migrate --force to apply the latest permission migrations. |
