| Invoice PDF shows blank company logo | Upload your logo in Settings → Company Profile. The logo must be a PNG or JPG file. |
| Stripe payment fails with "Invalid API key" | Verify the API keys in Settings → Billing → Stripe. Ensure you are using test keys for test mode and live keys for production. |
| Payment status not updating after gateway payment | The webhook URL may not be configured in your payment provider's dashboard. Copy the webhook URL from Settings and add it to your Stripe/PayPal/Paystack dashboard. |
| Invoice total shows $0.00 | The shipment has no rate assigned. Verify that a matching Rate Card exists for the shipment's route, or assign a price manually in the shipment form. |
| Billing report PDF export is slow | For large date ranges with hundreds of invoices, the PDF generation may take 30+ seconds. Narrow the date range or wait for the background notification. |
