Deprixa Plus — Deprixa Plus The All-in-One Courier & Logistics Platform · 1.4 Key Concepts & Glossary
These are the core terms used throughout the documentation and the application interface. Understanding them will help you navigate the platform quickly.
| Term | Definition |
|---|---|
| Tenant / Organization | A company registered on the platform. Each tenant has its own isolated data, users, settings, and branding. In the database, this maps to the organizations table. |
| Branch | A physical warehouse or distribution center belonging to an organization. Each branch has its own staff, shipments, couriers, and operational scope. Organizations can operate multiple branches. |
| Shipment | The core entity representing a package or parcel moving from origin to destination. A shipment contains sender/receiver details, dimensions, weight, status history, charges, and delivery information. |
| Tracking Number | A unique alphanumeric identifier automatically generated for each shipment. Used by customers and staff to look up shipment status on the public tracking page. |
| Pre-Alert | An advance notification submitted by a customer through the customer portal, informing the warehouse that a package is on its way. Used primarily in casillero/locker operations for international parcels. |
| Locker / Casillero | A virtual or physical mailbox assigned to a customer. Each locker has a unique code and warehouse address. Customers use this address to receive packages, especially for international shipping. |
| Pickup | A scheduled request to collect a package from the sender's location. Pickups are assigned to drivers and follow a status workflow from pending to completed. |
| Manifest | A batch of shipments grouped together for dispatch. A manifest is assigned to a driver and represents a single delivery route or trip. |
| Dispatch | The act of assigning shipments to a driver for delivery. Dispatches can be created manually or using the auto-optimize engine that groups nearby destinations. |
| Proof of Delivery (POD) | Evidence that a shipment was delivered successfully. Can include a recipient signature captured on screen, a photo of the delivered package, or both. |
| Rate Card | A pricing configuration that defines how shipping costs are calculated. Rate cards contain zones, weight tiers, dimensional weight factors, and service type rules. |
| Rate Zone | A geographic grouping used for pricing. Zones define origin-destination pairs with associated pricing tiers. For example, "Zone A" might cover local deliveries within a city. |
| Rate Rule | A specific pricing rule within a rate card that maps a zone, weight range, and service type to a price. Multiple rules combine to form the complete rate structure. |
| Service Type | The delivery speed or method for a shipment. Common service types include Standard, Express, Same-Day, and Economy. Each service type can have different rate rules. |
| COD (Cash on Delivery) | A payment method where the driver collects payment from the recipient at the time of delivery. The collected amount is tracked and reconciled by the admin before being remitted to the sender. |
| Return | A reverse shipment created when a package needs to be sent back to the original sender. Returns are linked to the original shipment and follow their own status workflow. |
| Contract | A formal agreement between the organization and a customer or partner. Contracts can be created, edited, signed, printed, and stored with file attachments. |
| Commission | A percentage or fixed fee earned by a driver or agent for completing deliveries. Commissions are calculated automatically based on configured rules and tracked per shipment. |
| SaaS Plan | A subscription tier that defines what resources an organization can use — including maximum users, branches, shipments per month, and available features. Five default plans are included: Free, Basic, Professional, Business, and Enterprise. |
| Wallet | A prepaid balance associated with each organization. Wallet funds are used to pay for subscription renewals. Organizations recharge their wallet via Stripe, PayPal, or Paystack. |