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There are two ways for customers to get access to the portal:Self-RegistrationCustomers visit a public URL and register themselves. No admin action is req…
Administrators configure how locker codes are generated in Settings → Lockers.SettingDescriptionExampleCode PrefixText prepended to every locker codeLOC-C…
Customers can save recipient addresses in their contacts list for quick reuse when creating shipments or pre-alerts.Contact FieldsFieldRequiredDescription…
After logging in, customers land on the My Locker dashboard at /my-locker. This is their personal hub, completely separated from the admin logistics panel…
A pre-alert is a customer-submitted announcement saying: "I bought something and it is on its way to your warehouse." Pre-alerts help the wareho…
The locker system follows the "casillero" model used by courier companies serving international shoppers. Here is how it works:1Each customer re…
ProblemSolutionRegistration page returns 404The organization slug in the URL is wrong or the organization is inactive. Check Settings → Company for the co…
The Customer Portal gives end-customers their own self-service area inside Deprixa Plus. From here, customers can manage their locker (casillero), announc…
The import feature supports two methods for migrating customer data into Deprixa Plus. Both methods are accessible from the Customers → Import page.Tab 1:…
Each customer can maintain a directory of saved recipients and addresses. These contacts are used for quick fill during shipment creation — when a custome…
Creating a Customer· 1Open New Customer FormNavigate to Customer Portal → Customers and click New Customer. The creation form opens in a full-page view.· …
Customers can gain portal access through admin invitation or self-registration. The self-registration option provides a public URL unique to your organiza…
The Customers module is the central directory for all your shipping clients. It handles customer account management, contact and recipient directories, bu…
ActionPermissionDefault RolesView customer listcustomers.accessAdmin, EmployeeView customer profilecustomers.accessAdmin, EmployeeCreate customercustomers…
Complete addresses save time later: The more complete a customer's address, the more accurately the system can auto-fill shipment forms and calculate…
ProblemCauseSolutionCannot delete a customerThe customer has linked shipments, invoices, or other records.Use the deactivate toggle instead. Only customer…
AdminFull CRUD access to all customer records. Can create, edit, delete, import, export, and manage portal access for customers.EmployeeCan view and creat…
Path: Settings > BrandingUpload your company logo to personalize every touchpoint. Recommended size: 200×50px PNG with a transparent background.Where Y…
Path: Settings > Region & Formats > LanguageTwo languages are included out of the box: English and Spanish.What Language AffectsEntire UI (menus…
Path: Settings > Landing PageToggle “Enable Landing Page” to show a public-facing website at your domain root.Choose a TemplateTemplateDescriptionModer…